Manager of Gift Processing, Research, and Operations

The Manager of Gift Processing, Research, and Operations serves as a key technical and analytical resource within the Office of Advancement, responsible for ensuring the accurate, timely, and compliant processing of all donations, including complex and non-standard gifts. This role maintains CRM data integrity, resolves complex processing, and serves as a resource to Advancement staff regarding gift entry standards, donor record management, and compliance requirements. Through these responsibilities, the position plays a key role in maintaining the integrity of fundraising data and financial reporting.

Responsibilities:

Gift Processing

• Process and validate all gift types with exceptional accuracy and attention to detail, ensuring the integrity of donor and financial records, including stock, securities, wire/ACH transfers, donor-advised fund grants, matching gifts, in-kind gifts, planned gift payments, and complex tributes and soft credit arrangements.

• Analyze donor documentation and correspondence to determine appropriate gift classification, fund designation, and crediting structures.

Data Integrity & Quality Control

• Identify and correct biographical inconsistencies, duplicate records, and data conflicts.

• Maintain strict confidentiality while handling sensitive donor financial, biographical, and philanthropic information in accordance with institutional privacy policies and data governance standards.

• Prepare and validate tax receipts and acknowledgment letters.

• Manage pledge reminders, statements, and year end documentation.

• Support financial reconciliation and audit readiness by ensuring gift transactions are recorded accurately and in accordance with school standards.

Technical CRM Responsibilities

• Perform CRM batch management, imports, audits, and troubleshooting.

• Serve as point person on CRM gift processing functionality, assisting with troubleshooting, testing system enhancements, and evaluating the impact of system changes on gift processing workflows.

Research 

• Conduct research on all donor prospects

Donor Support

• Communicate with matching gift vendors and corporate partners.

• Assist in training staff in CRM usage as it relates to Gift Processing policies & procedures.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.

• 3–5+ years of experience in advancement services, gift processing, or related field recommended. 

• Strong knowledge of fundraising databases/CRMs and data management best practices.

• Exceptional analytical skills and attention to detail.

• Ability to manage confidential information with discretion.

• Strong communication and interpersonal skills.

• Proficiency in Microsoft Office, particularly Excel; experience with data imports and reporting tools preferred.

Compensation 

Salary Range:  $55,000 - $65,000 plus a comprehensive benefits package including: health, dental, vision, life, paid time off.

Please submit a cover letter and resume to Maureen Ridings, Executive Director of Advancement, at mridings@fontbonneboston.org.

Please submit a cover letter and resume to Maureen Ridings, Executive Director of Advancement, at mridings@fontbonneboston.org.

Fontbonne is a Catholic, All-Girl, College Preparatory High School and Early College serving students in Grades 7-12 throughout Greater Boston and the South Shore.

Inspiring remarkable girls since 1954, Fontbonne is a leader in private school education and a sponsored ministry of the Sisters of Saint Joseph of Boston.